Refund policy
30-day returns
You can return any product within 30 days of delivery, opened or not, for a full refund to your original payment method. If a plant isn't for you, that's useful information for both of us — no restocking fee, no essay required.
How to start a return
Email support@best7alternatives.com with your order number. We'll send you a prepaid return label. Your refund is issued 3–5 business days after the return package is scanned by the carrier. Your bank may take a few extra days to post it.
Damaged, wrong or missing items
If something arrives damaged, you receive the wrong item, or your package doesn't arrive, email us within 30 days of your order and we'll make it right.
- Damaged items: send a photo of the damaged product and we'll refund or replace it.
- Wrong items: send a photo of your packing slip and the items you received. You can keep the wrong item, and we'll refund or send the right one.
- Missing packages: include your order number and we'll look into it with the carrier.
Exchanges
The fastest way to get something different is to return the item you have and place a new order.